{"loggedIn":false,"search":{"token":"YmQyMzkzYTFkNzI0MTBhMDFhMzYyZDI1ZDE1MGQwZmQ1NzcxZmU0YTIxOGMzNzQ0MGRmODNjOTY5NDY5MDljZXRhZ0ZpbHRlcnM9cHJvamVjdDo1NTY0NWE0NTFmYTgwMDIzMDBlYTRjMjMsKGhpZGRlbjpub25lLGhpZGRlbjpmYWxzZSksKHZlcnNpb246bm9uZSx2ZXJzaW9uOjU1NjQ1YTQ1MWZhODAwMjMwMGVhNGMyNik=","filters":"tagFilters=project:55645a451fa8002300ea4c23,(hidden:none,hidden:false),(version:none,version:55645a451fa8002300ea4c26)","app":"T28YKFATPY","modules":{"landing":true,"docs":true,"examples":true,"reference":false,"blog":true,"discuss":false,"suggested_edits":true}}}

Hotjar

  • Documentation
  • Roadmap
  • Updates
  • System Status
  • Back to hotjar.com

    How can we help?

    Search results for "{{ search.query }}"

    No results found for "{{search.query}}". 
    • Guide

      Guide

      Reference

      Announcement

      Support

      Page

    View All Results
    HomeDocumentationReferenceReferenceUpdatesSupportPage Not FoundSearch{{state.current().params.custompage}}
      HomeDocumentationUpdates
    {{ showTitle() }}
    discard

    Search results for "{{ search.query }}"

    No results found for "{{search.query}}". 
    • Guide

      Guide

      Reference

      Announcement

      Support

      Page

    View All Results

    About Hotjar

    • What is Hotjar?
      • Hotjar vs the Alternatives
        • Will Hotjar Slow Down My Site?
          • Getting started
            • Contact us

              Installing Hotjar

              • Hotjar Tracking Code
                • Manual
                  • Drupal
                    • Google Tag Manager
                      • HubSpot
                        • Instapage
                          • Joomla
                            • LightCMS
                              • Magento
                                • Prestashop
                                  • Shopify
                                    • SquareSpace
                                      • Unbounce
                                        • Weebly
                                          • Wix
                                            • WordPress
                                              • QuickSilk
                                                • Installing with Smarty Templates
                                                  • Why is My Tracking Code Inactive?
                                                    • Verifying Installation

                                                      Using Hotjar

                                                      • Does Hotjar Record ALL my visitors?
                                                        • Excluding IPs From Recorded Data
                                                          • Hotjar on Staging / Testing Servers
                                                            • Hotjar on Secure (https) Pages
                                                              • Tracking Multiple Domains
                                                                • Tracking iframes
                                                                  • Page Targeting Explained
                                                                    • Using JavaScript Triggers
                                                                      • Using Regular Expressions
                                                                        • "Snapshots" Explained
                                                                          • Masking Elements (Heatmaps/Recordings)
                                                                            • Hotjar on Single Page Apps

                                                                              Account

                                                                              • Accounts, Organizations and Sites
                                                                                • Using Hotjar for Clients
                                                                                  • Adding Sites to an Organization
                                                                                    • Adding Users to an Organization
                                                                                      • Removing Sites & Organizations
                                                                                        • How to Transfer Sites
                                                                                          • User Permissions
                                                                                            • Sampling in Hotjar
                                                                                              • Referral Program
                                                                                                • Account Preferences
                                                                                                  • Change Account Owner
                                                                                                    • Deleting Your Account

                                                                                                      Billing

                                                                                                      • Hotjar Plans (BASIC, PLUS, BUSINESS)
                                                                                                        • Upgrading Your Hotjar Account
                                                                                                          • Updating Company Info
                                                                                                            • Validating VAT Numbers
                                                                                                              • Invoices
                                                                                                                • Payment Methods
                                                                                                                  • VAT Information
                                                                                                                    • Hotjar for Non-Profits

                                                                                                                      Technical Information

                                                                                                                      • Data Safety, Privacy & Security
                                                                                                                        • Understanding the Tracking Code
                                                                                                                          • Hotjar Cookies
                                                                                                                            • Hotjar Requests
                                                                                                                              • Browser Support
                                                                                                                                • Hotjar IPs
                                                                                                                                  • Planned Maintenance
                                                                                                                                    • Incident Response Plan
                                                                                                                                      • Content Security Policies
                                                                                                                                        • Data Retention
                                                                                                                                          • How Long Will It Take To See My Results?

                                                                                                                                            Integrations

                                                                                                                                            • Using Hotjar with Optimizely
                                                                                                                                              • Using Hotjar with HubSpot
                                                                                                                                                • Using Hotjar with Omniconvert
                                                                                                                                                  • Using Hotjar with Segment

                                                                                                                                                    Heatmaps

                                                                                                                                                    • How do Hotjar Heatmaps work?
                                                                                                                                                      • Creating Your First Heatmap Report
                                                                                                                                                        • Types of Heatmaps
                                                                                                                                                          • Sharing Heatmaps
                                                                                                                                                            • Support for Responsive Designs
                                                                                                                                                              • Screenshot page URL explained
                                                                                                                                                                • Elements with Dynamic Attributes
                                                                                                                                                                  • Hiding Elements From Heatmaps
                                                                                                                                                                    • Using Heatmaps in Split Testing
                                                                                                                                                                      • Limitations (Heatmaps)
                                                                                                                                                                        • Using Javascript to Trigger Heatmaps
                                                                                                                                                                          • Troubleshooting (Heatmaps)

                                                                                                                                                                            Recordings

                                                                                                                                                                            • How Does Hotjar Record Visitors?
                                                                                                                                                                              • Starting To Record Visitors
                                                                                                                                                                                • Tagging Recordings
                                                                                                                                                                                  • Recording Filters Explained
                                                                                                                                                                                    • Start Recording on Specific Pages
                                                                                                                                                                                      • Edit and Stop Recordings
                                                                                                                                                                                        • Recording User Input
                                                                                                                                                                                          • Sharing Recordings
                                                                                                                                                                                            • Making Recording Notes
                                                                                                                                                                                              • User ID Explained
                                                                                                                                                                                                • Delete Recordings
                                                                                                                                                                                                  • Troubleshooting (Recordings)

                                                                                                                                                                                                    Funnels

                                                                                                                                                                                                    • How do Hotjar Funnels Work?
                                                                                                                                                                                                      • Creating Your First Funnel Report
                                                                                                                                                                                                        • Tracking Virtual Page Views
                                                                                                                                                                                                          • Limitations (Funnels)
                                                                                                                                                                                                            • Troubleshooting (Funnels)

                                                                                                                                                                                                              Forms

                                                                                                                                                                                                              • Creating Your First Form Report
                                                                                                                                                                                                                • Understanding the Form Report
                                                                                                                                                                                                                  • Track Submissions With JavaScript
                                                                                                                                                                                                                    • Troubleshooting (Forms)

                                                                                                                                                                                                                      Incoming Feedback

                                                                                                                                                                                                                      • How does Hotjar Incoming Feedback Work?
                                                                                                                                                                                                                        • Starting to use Incoming Feedback
                                                                                                                                                                                                                          • View your Incoming Feedback
                                                                                                                                                                                                                            • Mobile Experience for Incoming Feedback

                                                                                                                                                                                                                              Polls

                                                                                                                                                                                                                              • How do Hotjar Polls Work?
                                                                                                                                                                                                                                • Creating Your First Poll
                                                                                                                                                                                                                                  • Poll Question Logic

                                                                                                                                                                                                                                    Surveys

                                                                                                                                                                                                                                    • How do Hotjar Surveys Work?
                                                                                                                                                                                                                                      • Creating Your First Survey

                                                                                                                                                                                                                                        Recruiters

                                                                                                                                                                                                                                        • How do Hotjar Recruiters Work?
                                                                                                                                                                                                                                          • Creating Your First Recruiters Widget

                                                                                                                                                                                                                                            Using Hotjar Widgets

                                                                                                                                                                                                                                            • Showing a Widget on Every Page of Your Site
                                                                                                                                                                                                                                              • Behavior Triggers Explained
                                                                                                                                                                                                                                                • Persistence Behavior Explained
                                                                                                                                                                                                                                                  • Supported Languages
                                                                                                                                                                                                                                                    • Exporting Responses
                                                                                                                                                                                                                                                      • Disabling Placeholder Polyfill
                                                                                                                                                                                                                                                        • Excluding Pages from Targeting
                                                                                                                                                                                                                                                          • Troubleshooting (Feedback Widgets)
                                                                                                                                                                                                                                                            • Widget Cookie Set

                                                                                                                                                                                                                                                              Support

                                                                                                                                                                                                                                                              Only admins can see thisEnable it for everyone

                                                                                                                                                                                                                                                              Using Hotjar

                                                                                                                                                                                                                                                              • Does Hotjar Record ALL my visitors?
                                                                                                                                                                                                                                                                • Excluding IPs From Recorded Data
                                                                                                                                                                                                                                                                  • Hotjar on Secure (https) Pages
                                                                                                                                                                                                                                                                    • Tracking Multiple Domains
                                                                                                                                                                                                                                                                      • Tracking iframes
                                                                                                                                                                                                                                                                        • Hotjar on Single Page Apps
                                                                                                                                                                                                                                                                          • Page Targeting Explained
                                                                                                                                                                                                                                                                            • Using JavaScript Triggers
                                                                                                                                                                                                                                                                              • Using Regular Expressions
                                                                                                                                                                                                                                                                                • "Snapshots" Explained
                                                                                                                                                                                                                                                                                  • Masking Elements (Heatmaps/Recordings)

                                                                                                                                                                                                                                                                                    Recent Posts

                                                                                                                                                                                                                                                                                    • Product Update - 19th April 2017
                                                                                                                                                                                                                                                                                    • Product Update - 13th April 2017
                                                                                                                                                                                                                                                                                    • Product Update - 24th March 2017
                                                                                                                                                                                                                                                                                    • [RESOLVED] AVG Threat Report - 22nd March 2017
                                                                                                                                                                                                                                                                                    • Product Update - 17th February 2017

                                                                                                                                                                                                                                                                                    Archive

                                                                                                                                                                                                                                                                                    • May 2017 (3)
                                                                                                                                                                                                                                                                                    • March 2017 (1)
                                                                                                                                                                                                                                                                                    • February 2017 (5)
                                                                                                                                                                                                                                                                                    • January 2017 (2)
                                                                                                                                                                                                                                                                                    • December 2016 (1)
                                                                                                                                                                                                                                                                                    • November 2016 (5)
                                                                                                                                                                                                                                                                                    • October 2016 (1)
                                                                                                                                                                                                                                                                                    • September 2016 (2)
                                                                                                                                                                                                                                                                                    • August 2016 (1)
                                                                                                                                                                                                                                                                                    • July 2016 (5)
                                                                                                                                                                                                                                                                                    • June 2016 (3)
                                                                                                                                                                                                                                                                                    • May 2016 (4)
                                                                                                                                                                                                                                                                                    • April 2016 (4)
                                                                                                                                                                                                                                                                                    • March 2016 (3)
                                                                                                                                                                                                                                                                                    • January 2016 (4)
                                                                                                                                                                                                                                                                                    • December 2015 (3)
                                                                                                                                                                                                                                                                                    • November 2015 (3)
                                                                                                                                                                                                                                                                                    • October 2015 (3)
                                                                                                                                                                                                                                                                                    • September 2015 (4)
                                                                                                                                                                                                                                                                                    • August 2015 (4)
                                                                                                                                                                                                                                                                                    • July 2015 (5)
                                                                                                                                                                                                                                                                                    • June 2015 (4)
                                                                                                                                                                                                                                                                                    • May 2015 (3)
                                                                                                                                                                                                                                                                                    • April 2015 (4)
                                                                                                                                                                                                                                                                                    About Hotjar
                                                                                                                                                                                                                                                                                    Installing Hotjar
                                                                                                                                                                                                                                                                                    Account
                                                                                                                                                                                                                                                                                    Billing
                                                                                                                                                                                                                                                                                    Technical Info
                                                                                                                                                                                                                                                                                    Using Hotjar
                                                                                                                                                                                                                                                                                    Heatmaps
                                                                                                                                                                                                                                                                                    Recordings
                                                                                                                                                                                                                                                                                    Funnels
                                                                                                                                                                                                                                                                                    Forms
                                                                                                                                                                                                                                                                                    Incoming Feedback
                                                                                                                                                                                                                                                                                    Surveys
                                                                                                                                                                                                                                                                                    Polls
                                                                                                                                                                                                                                                                                    Recruiters
                                                                                                                                                                                                                                                                                    Using Polls / Survey Invites / Recruiters widgets

                                                                                                                                                                                                                                                                                    Frequently Asked Questions:

                                                                                                                                                                                                                                                                                    • What is Hotjar?
                                                                                                                                                                                                                                                                                    • Will Hotjar slow down my site?
                                                                                                                                                                                                                                                                                    • Is my data safe with Hotjar?
                                                                                                                                                                                                                                                                                    • What is "Sampling" and how does it work?
                                                                                                                                                                                                                                                                                    • Does Hotjar work on both http and https?
                                                                                                                                                                                                                                                                                    • Does Hotjar work on single-page apps?
                                                                                                                                                                                                                                                                                    • Why isn't Hotjar recording all my visitors?
                                                                                                                                                                                                                                                                                    • What are Hotjar's pricing plans?
                                                                                                                                                                                                                                                                                    • How can I show a Feedback widget on all my site?
                                                                                                                                                                                                                                                                                    • What are "Snapshots"?

                                                                                                                                                                                                                                                                                    I want to:

                                                                                                                                                                                                                                                                                    • Install Hotjar on my site
                                                                                                                                                                                                                                                                                    • Install Hotjar using Google Tag Manager
                                                                                                                                                                                                                                                                                    • Install Hotjar on multiple sites
                                                                                                                                                                                                                                                                                    • Use Hotjar for my clients
                                                                                                                                                                                                                                                                                    • Understand how Page Targeting works
                                                                                                                                                                                                                                                                                    • Understand how to use Regular Expressions

                                                                                                                                                                                                                                                                                    Don't have an Account yet?

                                                                                                                                                                                                                                                                                    • Create your Hotjar account now
                                                                                                                                                                                                                                                                                    • Hotjar

                                                                                                                                                                                                                                                                                      Product Tour Pricing Founding Members
                                                                                                                                                                                                                                                                                    • Company

                                                                                                                                                                                                                                                                                      Blog Careers Contact Us
                                                                                                                                                                                                                                                                                    • Support

                                                                                                                                                                                                                                                                                      Documentation Data Security Site Performance Action Plan Resources
                                                                                                                                                                                                                                                                                    • Legal

                                                                                                                                                                                                                                                                                      Terms & Conditions Privacy Policy Cookie information Opt-out
                                                                                                                                                                                                                                                                                    Copyright © 2014 - 2017 Hotjar Ltd. All rights reserved.