Hotjar

New features and functionality:

• Added a graph showing NPS over the past 30 days to the results tab of poll and survey NPS questions.

NEW FEATURES AND FUNCTIONALITY:

• Added the ability to edit recording snapshot settings whilst a snapshot is on-going.
• Added the ability to delete your account from your "My Details" page within Hotjar.

New features and functionality

• We added the ability to export your Incoming Feedback responses as a CSV or XSL file.

22nd March 2017 17:08 CEST - Investigating:

We started investigating a report by AVG which claims to have detected some form of malware on one of our sub domains. Our engineers are working hard to ensure that this is a false positive. No users have reported any issues so far.

Report: http://www.avgthreatlabs.com/us-en/website-safety-reports/domain/hotjar.com/
...

Fixes and Improvements:

• Released a fix which makes heatmaps work with vh units properly.

New features and functionality:

• Made Incoming Feedback available to everyone.

New features and functionality:

• Added many new languages to Incoming Feedback.
• Added new 'middle left' position to Incoming Feedback.

Improvements:

• Fixed a number of issues with our new single page app functionality.
• Adding email forwarding option to Incoming Feedback.

New features and functionality:

• Launched the beta of Incoming Feedback and invited the first 5,000 users in the beta queue.

Fixes and improvements:

• Fixed a number of small issues with the new opt-out functionality.

New features and functionality:

• Added the ability to delete your payment details from within your Hotjar account.
• Updated 'select all' functionality within the recordings list so it is now possible to select all recordings (not only the ones visible at the time) in your account.
• Added the ...

Fixes and improvements:

• Users can now suggest features by simply going to their help menu within the Hotjar interface and clicking on Suggest a feature.

Fixes and improvements:

• Multiple improvements to our heatmap data collection system which eliminated a number of issues that affected a small percentage of users.
• Added ability to move an organisation to a completely new Hotjar account.

Fixes and improvements:

• Improved parts of the navigation of the Hotjar admin interface to make it easier for users to browse their settings.

Fixes and improvements:

• Upgraded the search functionality of our documentation to make it much easier to search through our articles.

Fixes and improvements:

• Released a new status page (https://status.hotjar.com) where you can get updates on how our systems are doing. If there are interruptions to service, we will post a report here.

Fixes and improvements:

• Released a new sign-up flow which makes it easier for our users to sign-up and start using Hotjar as soon as possible.

New features and functionality:

• Bahasa Language: Users can now select Bahasa as the language when setting up Hotjar polls.

Fixes and improvements:

• Fixed an issue which was causing some funnel reports to fail.

New features and functionality:

• Question Bank in Polls: We have now added a question bank to the polls creation screens which will help our users think of questions to ask their website visitors. To use the functionality, simply drag and drop the question you want to ask.
• **Recording Tri...

New features and functionality:

• Heatmap Triggers: You can now trigger heatmaps using a simple line of JavaScript code. You can learn more about JavaScript triggers here: http://docs.hotjar.com/docs/using-javascript-triggers

Fixes and improvements:

• Fixed a number of bugs related to b...

New features and functionality:

• We improved our poll creation screens to make it much easier to create and configure polls for your website. After running user tests and collecting more feedback we’re confident that the new process will better guide you through the different steps needed to cr...

New features and functionality:

• We updated our Using Hotjar with Optimizely article explaining how you can use recordings, polls, surveys and recruiter widgets with Optimizely.

Fixes and improvements:

• Fixed a minor issue with a Japanese translation.

New features and functionality:

• Launched a new polls guide (https://www.hotjar.com/polls).

Fixes and improvements:

• Improved the new password checker which ensures that passwords setup by new users are strong enough.
• Fixed a number of Montenegrin and Hungarian translations.

New features and functionality:

• Added the ability for account owners to transfer their accounts to other users from within the Hotjar interface itself - no need to contact support anymore.
• Optimised the Hotjar dashboard so that it loads faster.

Fixes and improvements:

• Fixed an issue w...

New features and functionality:

• Added a number of keyboard shortcuts to the Recording player. This should optimize the experience by providing quite and simple shortcuts for most functions in the player, such as: Play / Pause, Toggle recording speed, Toggle skip pauses, Restart, Next / Pre...

New features and functionality:

• When viewing recordings, the recording sequence now continues when a recording is deleted rather than closing the window;
• Added 0.5 speed to Recordings and simplified speed switching;
• Added a user count and quick invite option in the interface;
• Added a new...

New features and functionality:

• We improved the way we verify that the Hotjar tracking code has been placed on your site, making it easier for users to setup Hotjar.
• Added a new feature in the Hotjar admin which allows users to quickly invite additional users from the header.

Fixes and i...

New features and functionality:

• Fixed an issue with multiple widgets appearing simultaneously on the same page when they were set to appear on the same URL. We now only load the latest widget added.

New features and functionality:

• Hotjar subscriptions can now be paid using American Express.
• We now show a message on the dashboard in User Activity when users start a new Recording snapshot.

Fixes and improvements:

• Fixed an issue which resulted in a small number of invoices not b...

New features and functionality:

• Renamed the 'PRO' plan to the 'PLUS' plan.

Fixes and improvements:

• Fixed an issue on our billing page which caused browsers to hang.

Fixes and improvements:

• Fixed an issue which in certain cases allowed people to add an AMEX payment method even though we do not support them yet. This was causing a failure to occur without informing the user accordingly;
• Improved error logging for payment related issues so we can better un...

Fixes and improvements:

• Applied a fix to the websocket processor responsible for storing / processing usage data which was causing certain recordings to be either split or cut short;
• Fixed icons not showing in the feedback daily digest emails;
• Improved the execution time of the recording p...

New features and functionality:

• Added 2,000,000 sample rate as an option on Business plans;
• Replaced (almost) all UI icons to be SVG fonts instead – this reduces request count and makes the icons look much better on Retina displays;

Fixes and improvements:

• Improved the email blacklist...

New features and functionality:

• Released question logic for Polls! Different questions can be asked to respondents based on what answers they choose when answering a specific question.

Fixes and improvements:

• Fixed an issue in Form reports where in certain cases a drop-off of 100% would...

New features and functionality:

• The sample rate of an Organization can now be increased on Business plans to 50K, 120K, 400K and 800K pageviews from the Plans & Billing page.
• Poll / Survey / Recruiter responses can now be downloaded...

New features and functionality:

• You can now select which fields should show in Recruiters. This allows you to only collect the details you wish from your candidates or could start using the feature for different things such as collecting emails for a newsletter or competition;
• **Heatmaps...

Fixes and improvements:

• Released a new page in settings 'Notifications'. This page allows to enable or disable snapshot completion emails and daily emails about new responses for Polls, Surveys and Recruiters.

New Recording Player

• Users now have the ability to jump to th...

New features and functionality:

• Carried out penetration testing (by us – Hotjar, not a third-party) on our infrastructure and worked on a number of security improvements to further secure our systems and data collected. This was the first step before engaging with a third-party security firm t...

New features and functionality:

• Dedicated a lot of time on improving the websocket processor (responsible for processing Recordings, Heatmap pageviews and Form sessions) to be able to process much larger volumes of traffic. Learn more...

New features and functionality:

• Did a major improvement to the Hotjar script. This is now split into three components (Bootstrap, Settings and Modules) delivered throught two different files (hotjar-<site_id>.js and modules-<hash>.js). The settings is a JSON object which is refreshed every...

New features and functionality:

• The Page Targeting modal for Polls / Survey Invites / Recruiters now supports "Negate" rules, which allow users to specify URLs where the feedback widgets should NOT show. This is to avoid using negative lookaheads through regular expressions as they...

New features and functionality:

• Updated funnels "Simple Match" URLs to ignore protocol and 'www' so they follow the same logic as the other features;
• Updated the recordings processor to not store recordings which have no user activity in them. Although this already worked like this before, t...

New features and functionality:

• Switched CDN (Content Delivery Network) used – which is the service used to distribute the Hotjar script. On our initial tests, this move improved our average script response times from 180ms to 140ms. More changes are planned in the coming weeks to improve this...

New features and functionality:

• Recordings now track and replay screen resizes. This change also takes into account zooming on touch devices including field focusing zoom-ins;
• Rebuilt the Recordings player so it's much faster and stable. Fast forwarding is now much faster as well, es...

Recently Hotjar carried out a major update to the system, providing full cross domain support. As part of the release we encourage you, our users, to review your account and ensure everything is working as expected and in case you encounter anything out of the ordinary refer to this document for hel...

New features and functionality:

• Added 'Persistence Behavior' options for Polls / Recruiters. Learn more;
• Added a 'Targeting Cap' option for Polls / Recruiters / Survey Invites which allows users to specify to what % of the targete...

New features and functionality:

• Heatmaps can now be downloaded using the 'Download' button on the Heatmap report page;
• Changed the error logging system we use which will help us detect and address issues faster by reporting issues as they occur and providing us much more information abou...

New features and functionality:

• Close ended responses results in Surveys and Polls can now also be sorted by answer and count.

Fixes and improvements:

• Fixed an issue with our Ingress data processor failing to process websocket data used by Heatmaps, Recordings and **Form...

New features and functionality:

• Recordings and Heatmaps now support masking elements apart input fields. This makes it possible to instruct Hotjar to not collect any data within elements which may contain sensitive information. Learn more...

Fixes and improvements:

• Fixed an issue with Recording notes not being saved when using non Latin characters in the note;
• Fixed an issue with the 'Send' button not working in Poll previews;
• Fixed an issue with Poll / Survey charts in results sometimes showing a chart with incorr...

New features and functionality:

• Recordings now support notes. Notes can be added at any point in the recording timeline and all team members can view each other's notes. These notes are also viewable on shared recordings. This feature is available on PRO and BUSINESS plans only;
• Feedback...

New features and functionality:

• In order to properly reward the people who truly spread the word about Hotjar, we added a system which highlights potential cheating by checking various criteria. Cheaters are permanently disqualified from the referral program.

Fixes and improvements:

• Fix...

New features and functionality:

• Updated the UserAgent Parser used server-side when categorising a visit into devices. The previous parser used wasn't very good at recognising android user-agents properly. The new parser now has a failure rate of less than 1%;
• When navigating to the http vers...

New features and functionality:

• Introduced the ability to share Recordings and Heatmaps on Twitter and Facebook directly from the share popup;
• Added the ability to specify multiple email addresses for billing notifications in the Plans and Billings page;
• Recordings can now ...

New features and functionality:

• Survey responses now also have a "Results" tab which shows some quick stats about the different questions. The results shown are identical to Poll responses: Wordclouds for open-ended questions, Charts and tables for close-ended questions and NPS score for N...

New features and functionality:

• Reduced the amount of data the Hotjar scripts sends to our servers when Recordings are enabled. This improvement aims at optimising page mutation data collection which reduces the data being transferred, as well as addresses some performance issues when view...

New features and functionality:

• Funnels now also have a "Watch" Link for conversions - which will quickly filter out recordings for people who converted a particular funnel.

Fixes and improvements:

• Did various small fixes and improvements to the websocket processor - the piece of co...

New features and functionality:

• Heatmaps now support session based pages and pages accessible behind a login. The 'new' Heatmaps work exactly like they used to, simply enter the URL of the page and it will work right out of the box! Learn more...

Fixes and improvements:

• Fixed some issues with payment methods not properly updating the subscription in certain instances;
• Fixed a minor issue with Heatmaps sometimes cropping screenshots at 1200px in height;

New features and functionality:

• Recordings can now be deleted directly from the player itself;
• Funnel steps can now be rearranged by dragging and dropping steps.

Fixes and improvements:

• Fixed a minor issue causing an error when creating Forms which has field names later th...

New features and functionality:

• Hotjar is now PCI Compliant. We will soon be adding an article on our documentation about it, and we will be working on many more compliances and policies throughout the year;
• Added the ability to delete Poll and Recruiter responses;
• **Recordings...

New features and functionality:

• When creating a new Recording snapshot, there is now the option to only start recording when visitors access certain pages. Hotjar will only record visitors which visit the pages set and the recordings will only include the session from that page onwards;
• ...

New features and functionality:

• Deployed the ability to target specific devices (Desktop / Tablets / Phones) on all visitor front-facing features: Polls / Surveys / Recruiters;
• Upgraded AngularJS to version 1.4.2 (previously was 1.2) - this should result in improved performance ...

New features and functionality:

• Recordings now replay actions which happens within fields added dynamically on pages;
• Heatmaps and Recordings now show interactions which happen with iFrame elements. Due to browser cross-origin policy this improvement has limitations we cannot ove...

New features and functionality:

• Though the use of an attribute, Heatmaps can now work on pages which assign dynamic IDs and/or classes to their elements (be it randomly or through a visitor interaction such as mouse over). Learn more...

New features and functionality:

• Migrated all our Docs to a new, simpler to use system. Almost all the documentation was re-written from the ground up based on user suggestions;
• Heatmaps now reports proper usage data for elements using any form of illegal character in IDs and/or classes. ...

New features and functionality:

• Changed the way visitors are categorized across all features on Hotjar. All visitors are now categorized by parsing they user-agent so the device reported is now extremely accurate;
• Dashboard statistics now load MUCH faster (avg of 0.15secs);
• Added a 'Cr...

New features and functionality:

• In the Recordings list, when clicking 'PLAY' on a recording, the row is now highlighted so it's easier to identify which recording was watched last;
• Added Estonian as a language option for Polls / Surveys / Recruiters.

Fixes and improvement...

New features and functionality:

• Polls now allow multiple questions to be added in the same widget. Question answers are sent on every answer, not when all questions have been answered to maximize insights;
• Poll responses have now been updated to show all the answers within the replie...

New features and functionality:

• Users can now tag visitor recordings directly from their site via JavaScript. If your visitors visit any pages which runs this JavaScript code, their recording will be saved with the tag/s you set. This feature is available on the Hotjar PRO and BUSINESS pla...

New features and functionality:

• Recordings with no tags can now be filtered as well using the 'None' option in the filter dropdown;
• When sorting by 'USER' in the Recorings list, it now sorts by Country AND user ID;
• All settings pages now have a text link in the top left of the **Interf...

New features and functionality:

• Dramatically improved the loading speed when replaying Recordings.

Fixes and improvements:

• Fixed an issue with some long Recordings crashing the browser tab when replayed;
• Fixed an issue when creating Heatmaps through the 'New snapshot' butt...

New features and functionality:

• Updated the UI of the Recordings player. Apart from a visual update, it now allows to add 'Tags' to recordings.These tags allow quick filtering of recordings based on a Tag they are given for quick identification/filtering;
• When creating a new Heatmap ...

New features and functionality:

• Added a Tracking Code checker which checks if data was collected from the site in the past 24 hours and shows a warning if this has not happened, indicating that the Tracking Code might not be properly installed anymore;
• It is now possible to run Two **Hea...

New features and functionality:

• Heatmap screenshots now support elements set to a % of the browser's height so that the screenshots taken are correct, without the need to edit the site's CSS;
• Updated close ended Poll results table to now show the answers in the order they are added t...

New features and functionality:

• The Hotjar Beta has finally come to an end!
• Added support for Vietnamese for visitor front-facing features (Polls, Recruiters and Surveys) - bringing the total to 35 languages.
• Increased "Long text answer" character limit in Surveys from 255 ...